Customer Testimonials

The staff was so helpful with everything and that was beautiful I have no complaints

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Deb is absolutely fantastic and give me all the money on my trade-in. Love doing business with her

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I am from Indiana and was visiting the area for few weeks and needed service for my AMG and came to this dealer ship. I was helped with my appointment and although the wrong part was ordered NICK D** let me get a loaner till my Vehicle was fixed and also washed and cleaned my car at no extra cost. I thank Nick and his Rock Star team. On a side note, compared to my Benz dealer in Indiana the service waiting area Needs a snake and soft drink despising machine instead of none, and a better coffee machine. the ... Read More

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DealerRater - Sep 20, 2026

I am from Indiana and was visiting the area for few weeks and needed service for my AMG and came to this dealer ship. I was helped with my appointment and although the wrong part was ordered NICK D** let me get a loaner till my Vehicle was fixed and also washed and cleaned my car at no extra cost. I thank Nick and his Rock Star team. On a side note, compared to my Benz dealer in Indiana the service waiting area Needs a snake and soft drink despising machine instead of none, and a better coffee machine. the area did not have power outlets to charge my laptop and phone while waiting.

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When something goes wrong buying used car it’s good to know staff and Managers stand behind the sales. We purchased a used Mercedes Benz to find out an issue with it after sale but the Manager Deb went out of her way to make it right and the service advisor Nick did a fantastic job double checking the issue was fixed and point out another issue I was not even aware of and took care of it also. Now it drives like a new car.

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Bait and switch was enforce at this Mercedes Benz I wouldn’t recommend buying or leasing a vehicle here

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Samantha did a great job of providing the info for my used car purchase even facilitating getting a PPI from the local dealer of the make of the car. Was able to purchase with confidence. WS an issue getting The title, but I was patient and Samantha maintained contact. Very happy with my purchase. Thanks!

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After 50 days of delays and incomplete repairs, my car was sent back without resolution. Despite paying in full, I was told the car was fixed and the key would not be released until I signed the final bill. The entire experience was frustrating, unprofessional, and utterly unacceptable.

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I Was talked to in an elevated irritated manner by an associate named Greg and I did not appreciate it. The attitude and manner that he spoke to me made me feel incredibly uncomfortable. I simply inquired about assistance. It wasn’t appropriate. I will not be back. My air works now though

Always a pleasure working with Mike from the Service Department.

My special edition Mercedes 550 SL was previously at another dealership twice and not properly diagnosed , twice! Which was annoying and unprofessional. MB Bloomfield figured it out and delivered my 550 early and completely fixed and of course washed and clean! Nick in service, was experienced, professional, and a “ nice guy”!

Went to buy my dream car, and decided to see how the person was that was going to get the commission for the sale. Acted as I was going to come back at a later day and the salesperson lost interest in trying to sale me a car, said he was too tired to show another car. Went to another dealership and got the car he wouldn't show me. Profiled me wrong.

Greg is warm and helpful. Problem solved ASAP. Thank you!

I took my car in for service and I had questions/concerns about what I was told when I dropped it off. Things didn't set well with me, so I called wanting to speak with someone else for clarity. Ron Johnson spoke with me. He answered all of my questions and made me feel that my concerns mattered. He called back to make sure I was ok to move forward.

First bad experience since I purchased the car in 2021. I had to pay $700 to fix the car plus $500 for a loaner because I’m busy. There was a limit on miles despite the fact they had my car and my normal course of business still applies. Once the car was ready, I informed them I was traveling. Upon my return, my schedule did not allow me to come in right away. Like I was offered to pay electronically the same should have been applied to pick up the car and drop mine off similar to Mercedes of Novi and Cadillac ... Read More

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Google - May 27, 2024

First bad experience since I purchased the car in 2021. I had to pay $700 to fix the car plus $500 for a loaner because I’m busy. There was a limit on miles despite the fact they had my car and my normal course of business still applies. Once the car was ready, I informed them I was traveling. Upon my return, my schedule did not allow me to come in right away. Like I was offered to pay electronically the same should have been applied to pick up the car and drop mine off similar to Mercedes of Novi and Cadillac of Novi. I will never purchase a vehicle from this dealership or have my car serviced. The loaner rep was confused and management did not have the facts and acted as if I was at fault and originally the price was going to be $1500 for a rental.

Lying, disrespectful, and unprofessional—these employees don't deserve to work for a company under the Mercedes-Benz logo. I've always had my service done at Mercedes in Illinois since 2017, but this was my first time in Michigan. I wish I could rate this service A -5. It was the worst experience I've ever had with Mercedes. I took my car in for an A service, and after it was completed, I drove about half a mile before receiving a warning to check the tire pressure. I found a clean screw with a flat head in the front driver-side ... Read More

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Google - May 25, 2024

Lying, disrespectful, and unprofessional—these employees don't deserve to work for a company under the Mercedes-Benz logo. I've always had my service done at Mercedes in Illinois since 2017, but this was my first time in Michigan. I wish I could rate this service A -5. It was the worst experience I've ever had with Mercedes. I took my car in for an A service, and after it was completed, I drove about half a mile before receiving a warning to check the tire pressure. I found a clean screw with a flat head in the front driver-side tire, which was obviously from their shop, as I had changed that tire last year. They claimed the screw was not from the new tire and that I would have to pay for a replacement. The manager, Steve, said the tire was from 2019, so he could only offer a 50% discount on a new tire, which they had available for installation. I accepted the offer for a new tire. However, when I checked the tire, I found it was actually manufactured in 2022 and still had 9/10 tread left. Ron Johnson then informed me that they would patch the old tire and that I would have to leave and come back on Tuesday because no technician was available to change the tire, even though it was only 1 PM. He also said that Steve couldn't talk to me because he was at lunch. I told Ron that I wasn't leaving because Steve had just told me five minutes earlier that they could change the tire. They made me wait from 2:30 to 4 PM to change the tire.

I purchased a car from MB BH in July 2022 and have been generally happy with the vehicle. However, I am writing this review to share my recent experience regarding an issue with the incorrect mats that were ordered for me at the time of purchase. I expected AMG mats, which match the manufacturer's specifications, but received different ones. Yesterday, I spoke with Todd McDade, the general sales manager about this issue. Unfortunately, Todd was very unwelcoming and unfriendly in his responses. He did not smile or show any warmth, and his quick dismissal of my request was upsetting. While ... Read More

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Google - May 23, 2024

I purchased a car from MB BH in July 2022 and have been generally happy with the vehicle. However, I am writing this review to share my recent experience regarding an issue with the incorrect mats that were ordered for me at the time of purchase. I expected AMG mats, which match the manufacturer's specifications, but received different ones. Yesterday, I spoke with Todd McDade, the general sales manager about this issue. Unfortunately, Todd was very unwelcoming and unfriendly in his responses. He did not smile or show any warmth, and his quick dismissal of my request was upsetting. While I understand that sometimes issues cannot be resolved to my satisfaction, I believe that all customers deserve to be treated kindly and respectfully, regardless of their appearance or identity. I’m not certain whether he regularly speaks to his customers that way, or if it was something about me, but it’s disheartening to feel like an annoyance for simply asking a question. On a positive note, Nick from the service department has always been very friendly and helpful. His customer service is exemplary, and other dealership personnel could learn from his approach to ensure that customers feel valued and are encouraged to return for future services at Mercedes Benz Bloomfield Hills.

Outstanding service.

Great service, timely repairs, affordable pricing with scheduled repairs, and loaner cars with scheduled repairs for two or more days to address and repair your vehicle. The service advisors are second to none and works diligently to resolve any issues one may have with both service and repairs.

Very professional sales team. Excellent tech, Alan. Made the buying process very smooth...unusual from a dealership!! Would highly recommend.

Deb at this Dealership really helped me out. She went above and beyond. I would defintely seek out this dealership when buying.

Great service, wonderful waiting room, done on time. Wouldn't go anywhere else.

Brandon was super professional and did a great job! Dwight was kind and very helpful!

My Service advisor Ron Johnson was able to get me into the shop for repairs when I had a tire issue and had me back on the road very quickly. He was very friendly and responsive to my needs. He did a wonderful job representing the dealership and the Mercedes brand.

Great on time service

Excellent!

I’ve had a great experience at this dealership. I really appreciate Norma for her knowledge, advice, and professionalism she's the best. I went in just to take a look on the GLE 350 and came out with that car at the same day. Very friendly team and take time on everything thanks alot .

Super fast helpful and professional

quick and easy to work with! great service!

Professional and humble staff. Thank you Ron for great service. -Deepa

Excellent service! Samantha was very knowlegable and very friendly made for a wonderful experiance! she really was wonderful to talk to!

Service Manager a former service advisor does not have the skills to address customer concerns. Mechanic not well trained and up to date on manufacture recalls and rrepairs.

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In October of 2022 I took my car to what I thought was a trusted dealer. The shaft on the car was messing up. I Paid over $3500 out of pocket to have it fixed. Fast forward to April 2024 I took it back to the dealer because I began to have the same exact problem. I have a 2 year warranty. I took it back because they were supposed to fix it for free. Instead, they gave me the runaround & then decided to send me a bill for almost $18,000. I asked them to fix the shaft and that’s it. Ron said ... Read More

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Google - Apr 16, 2024

In October of 2022 I took my car to what I thought was a trusted dealer. The shaft on the car was messing up. I Paid over $3500 out of pocket to have it fixed. Fast forward to April 2024 I took it back to the dealer because I began to have the same exact problem. I have a 2 year warranty. I took it back because they were supposed to fix it for free. Instead, they gave me the runaround & then decided to send me a bill for almost $18,000. I asked them to fix the shaft and that’s it. Ron said it’s not the shaft and proceeded to tell me irrelevant things about how I would have to pay for my car to be repaired. Ron is also a liar and it’s very sad how conniving and money hungry they are. Long story short, I would NEVER recommend anyone to this place. I was treated unfairly and even the manager Steve was rude. I am shocked that a company with such prestige did not have the integrity that I assumed they would have. Moving forward I will take my business elsewhere.

I love it here there great when it comes to Costomer service especially Ron and Brandon .

Service Department is so friendly , vehicle returned washed and clean in a timely manner. highly recommend them!!

Service team does a awesome job with communication on what's going on with your vehicle.

Our experience was amazing at Mercedes-Benz Bloomfield Hills! Mirko is professional, thourough, knowledgeable and made the experience fun!! We will definitely be lifelong clients of Mirko’s!!

Excellent customer service. I made an appointment and my car was serviced on time!

Nick and the service staff at MB Bloomfield helped me diagnose an annoying gremlin with my new car that had bothered me for months. Another dealership had blown me off and I’m thankful for the time and attention to detail spent to resolve this

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Ron and the Service team are the best to work with. Clearly communicating issues, repairs, and following up.

Nicholas always treats me great. He’s a great asset to the organization. It’s very much appreciated.

I have never been disappointed with the purchase of cars ir the service. The staff are very friendly and anxious to make the car owners satisfied. I wouldn't buy my cars or have them serviced any where else.

If I could give 0 stars I would. I live in Royal Oak and this is the most convenient dealership to go to but probably will start driving to Novi for the following reasons: - When I call to make an appointment, I get put on hold for 10+ min every time I have to speak to my service advisor. - The service always takes 2x longer than they expect it to take - I have brought my 2021 GLS in for the same issue over 10 times without having it fixed - Upon dropping my car off I explain the issue and when ... Read More

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Google - Mar 21, 2024

If I could give 0 stars I would. I live in Royal Oak and this is the most convenient dealership to go to but probably will start driving to Novi for the following reasons: - When I call to make an appointment, I get put on hold for 10+ min every time I have to speak to my service advisor. - The service always takes 2x longer than they expect it to take - I have brought my 2021 GLS in for the same issue over 10 times without having it fixed - Upon dropping my car off I explain the issue and when I pick up the car the issue is still there as if they didn't even look at the problem and they skipped it. Resulting me in having to bring the car in again - I have never been offered a loaner vehicle - Overall a big hassle to service my car because of the inconsistent service and long wait times without getting the entire job done. I don't look forward to bringing my car here anymore.

Thanks to Steve and Ron they have called me back and address my concern and they did take care of my car in the most professional way possible. I really appreciate that🙏

Amazing experience! Top tier communication and processing. Ron is the real deal!

Effortless and wonderful experience purchasing our new car from Bloomfield Hills MB! The nicest people on earth!

Great location very close to home. I purchased a second fob for my car. Great service.

Mercedes Benz of Bloomfield Hills provided timely, courteous and complete service for my C class video display problem. They applied precise computer diagnostics to remedy the problem as well as excellent advice for handling the problem in the future. Since this service visit was unscheduled, they went above and beyond my expectations to accommodate my needs. Not only is Mercedes an excellent automobile, its service department is unparalleled and a major reason for buying Mercedes.

I want to thank Steve the service manager and Nick our service advisor for taking care of our 2010 GLk 350. They are so professional and standby their work!

Thank you to Brent & Nick for taking the time to work with me diagnosing a complex issue with my car. Another local dealer had dismissed me and I’m thankful for the help.

Great quality dealership and run well and on time as you would expect.

My salesman Robert Thomas was outstanding. The customer service is great. I met everyone associated with all aspects of the dealership,they are outstanding.

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Excellent service in everyway!

I took my wife's G-Wagon to the dealership for a windshield replacement and received a phone call asking if we could bring the spare key up to the dealership because they lost our key. It took 13 days for them to order us another key. They offered a sedan for the inconvenience which declined because we brought you a G-Wagon! They did not offer to take anything off of the bill, which would have been the thing too do. They service representative Ron Johnson, was very kind and trying to help, but the service manager Steve was full of $hit! ... Read More

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Google - Feb 15, 2024

I took my wife's G-Wagon to the dealership for a windshield replacement and received a phone call asking if we could bring the spare key up to the dealership because they lost our key. It took 13 days for them to order us another key. They offered a sedan for the inconvenience which declined because we brought you a G-Wagon! They did not offer to take anything off of the bill, which would have been the thing too do. They service representative Ron Johnson, was very kind and trying to help, but the service manager Steve was full of $hit! The service manager offered nothing, but excuses. He barely reached out too us and when he did it was piss poor at its finest! I don't recommend nor would I ever take or purchase a vehicle from Bloomfield Hills Mercedes Benz!!!! Thanks Steve! Update as you see, they have not reached out to me or even responded to my review. That speaks for itself!

I wish I can give 0 star. the worst experiences I've ever had from any business. Service is nothing but a scam. Service Manager "Steve" is so disrespectful and have no manners. His Job is to make the customer happy under any condition. without us as customers he and all that dealership will be unemployed. All he wants is to Make/steal Customers money. all the other guys at the service department are super nice especially Ron, and one of them should be running management. Steve is far away from customer service/ Service manager. Just because he's ... Read More

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Google - Jan 27, 2024

I wish I can give 0 star. the worst experiences I've ever had from any business. Service is nothing but a scam. Service Manager "Steve" is so disrespectful and have no manners. His Job is to make the customer happy under any condition. without us as customers he and all that dealership will be unemployed. All he wants is to Make/steal Customers money. all the other guys at the service department are super nice especially Ron, and one of them should be running management. Steve is far away from customer service/ Service manager. Just because he's the manager that does not mean to treat other badly. I literally heard him yelling and saying " who is he to talk to" just because I ask the service advisor to talk to him( Steve). I will be reporting this to Mercedes cooperate office. I wish someone will take actions regarding this matter.

I've taken my vehicle to this location a few times. Each time very busy. I've dropped my car off the night before and no one called the next day. After I call, I'm told I'll get a call when my car is ready. Minutes before the dealership closes, I get a call that my car is ready. Why was the first car parked at your door the last to be repaired? Had to get an Uber to the dealership to pick up my vehicle, only to be rushed by the clearly irritated staff that they had ... Read More

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Google - Jan 9, 2024

I've taken my vehicle to this location a few times. Each time very busy. I've dropped my car off the night before and no one called the next day. After I call, I'm told I'll get a call when my car is ready. Minutes before the dealership closes, I get a call that my car is ready. Why was the first car parked at your door the last to be repaired? Had to get an Uber to the dealership to pick up my vehicle, only to be rushed by the clearly irritated staff that they had to "wait" for me to arrive in the Uber they set up at the end of their day. My car was dirty, so I said something to the team and they insisted that "every car is washed before leaving". Irritated, I got in my car to leave and one of the managers walked by to confirm the car was in fact dirty and gestured to the others. No apology, or anything. Not to mention, after $1k, my car is still not fixed. Now I have to pay additional labor cost to take the vehicle elsewhere to be repaired...very disappointed. Zero follow-up after the bad experience other than a generic text in hopes of getting a positive review. I've driven a Mercedes since 2004, and I've had better mechanical and customer service at private repair shops using OEM parts.- White GL450

Told me I had had some things broken and bent, ( ball joint, front shocks) but didn't take the extended warranty I have to I took it to a place that does for a 2nd opinion because it's riding perfect and they tell me nothing is broken or bent at all and whoever told me that was trying to get over on me.

Alex in the service department needs training before he gets a job at a high end dealership he doesn’t belong there he provided terrible service to me!

My car was in a collision. It was brought to Mercedes-Benz of Bloomfield. They sent me to crash champ now my car rental is over because it’s been over 30 days and yet the parts are still not here from Mercedes-Benz so they won’t even rent me a car plus they don’t even call you back and let you know what’s going on. It’s a shame I’ve been dealing with them for over 30 years and this is the kind of service they give me And I have to pay for my car rental Horrible service ... Read More

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Google - Dec 8, 2023

My car was in a collision. It was brought to Mercedes-Benz of Bloomfield. They sent me to crash champ now my car rental is over because it’s been over 30 days and yet the parts are still not here from Mercedes-Benz so they won’t even rent me a car plus they don’t even call you back and let you know what’s going on. It’s a shame I’ve been dealing with them for over 30 years and this is the kind of service they give me And I have to pay for my car rental Horrible service parts are on back order too bad I will never recommend you ever again after the issues we have been having my s580 needs service and we have to Waite 39 days for an appointment. Shame on you this is bad business

I can’t stand this place. Car is a year old has 12k miles on it and my transmission, engine, wheels, everything is falling apart. I have had continuous issues with this car that I have brought to them when I brought it in for servicing. No one noted the issues I was having or even looked at anything. I have asked them to fix the issue where I get a notification about a loose gas cap that triggers my check engine light both times I have brought it in already, and I am still have this issue amongst many ... Read More

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Google - Nov 16, 2023

I can’t stand this place. Car is a year old has 12k miles on it and my transmission, engine, wheels, everything is falling apart. I have had continuous issues with this car that I have brought to them when I brought it in for servicing. No one noted the issues I was having or even looked at anything. I have asked them to fix the issue where I get a notification about a loose gas cap that triggers my check engine light both times I have brought it in already, and I am still have this issue amongst many many more. I called mercedes hq customer service and was told that this dealership had made no notes of my request to look into the gas cap, so I must be lying. Everyone is so rude here. Even the lady who sold me my car was probably the worst salesperson I’ve ever worked with (I work in sales) I was literally the perfect client and was honestly surprised by how low level and low effort she was. I let that go because I wanted the car. The staff never takes me seriously when I am there. My mirror needed to be replaced and it took them weeks to fix. I had to grab my earplugs that were attached to my keys on my way to the Taylor swift concert and when I showed up I was met with stares that made me extremely uncomfortable and the staff felt a little too comfortable making comments about my outfit. Even when I went to pick up my car on a later day, the guy who was checking me out made comments about what I was wearing that day. Like, why are you bringing up what I was wearing when I stopped in a week ago? So weird, so unnecessary, so uncomfortable. I hate this dealership so so so so much. It’s no wonder they don’t listen to me ever or have ever taken note of my concerns. The way I have been objectified based on my appearance confirms it. Fast forward to now: I have not been able to drive my car for weeks due to the numerous issues. Have to wait for almost a month to have it checked out. Was told I could not even be provided a rental car since they were all booked, WEEKS AHEAD OF TIME. Silly me for thinking a “luxury” brand would offer a better client experience than your average car dealer. If you’re in to bad service and sexual harassment, this is the place to go.

Just picked up my 3rd Mercedes from Mark Lazkowski at this dealer and it was an awesome experience. Actually, it was even better than the car I picked up from them 3 years ago - this time there was a huge red bow on the car hood with a sign in the window stating it belonged to me - my name. Fast, smooth, easy transaction and Alan who helped show me all the systems and features in the car was awesome. I even had him help me on the phone to program my garage door opener.

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I brought my car in for service August 10th, for replacement of A/C and a hydraulic leak in my convertible top.They repaired it in 2 weeks, I had to return it 2 days later. My rear tail light and my drivers side foglight wasn't working. There was also a crack in my dashboard above my driver's side air vent, that wasn't there before. Ron one of the assistant service advisors, who originally took my car in. Told me to bring the car back in, 27 days later I called. Ron told me he didn't know my car ... Read More

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Google - Oct 3, 2023

I brought my car in for service August 10th, for replacement of A/C and a hydraulic leak in my convertible top.They repaired it in 2 weeks, I had to return it 2 days later. My rear tail light and my drivers side foglight wasn't working. There was also a crack in my dashboard above my driver's side air vent, that wasn't there before. Ron one of the assistant service advisors, who originally took my car in. Told me to bring the car back in, 27 days later I called. Ron told me he didn't know my car was still there! WOW. When I picked up my car he told me they replaced the bulb in my taillight and the mechanic who serviced my vehicle. Stated that the crack above my air vent was already there and he knowlonger works there. I went to the cashier and there was no paperwork for my car. Ron finally found the work order, I waited a half hour. Ron pulled my car up and said they had to charge my battery. When I purchased a brand new battery in June. I found the customer service to be totally unacceptable. I originally purchased 3 Mercedes 98 ml 320 98 slk 230 and a 2002 clk 430. I had issues with this dealership in the past. That's why I upgraded to the Porsche brand in 2008. Beware of false promises and don't wait to be called, call the dealer.

"Mercedes-Benz of Bloomfield Hills has a top-notch service center" Such a Fake statement. If there is a 0 Star I would hit that. 1 Star is also not worth for this Bloomfield dealership Service Center. Just a money stealer. I just took my car for B service waited for 2 hours paid the bill and took the car back home after the service and the Check Engine Light started immediately when I reached home. I called immediately and informed the Service advisor about the issue. The Service Advisor said drive for a week and if it is still the Check Engine ... Read More

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Google - Aug 14, 2023

"Mercedes-Benz of Bloomfield Hills has a top-notch service center" Such a Fake statement. If there is a 0 Star I would hit that. 1 Star is also not worth for this Bloomfield dealership Service Center. Just a money stealer. I just took my car for B service waited for 2 hours paid the bill and took the car back home after the service and the Check Engine Light started immediately when I reached home. I called immediately and informed the Service advisor about the issue. The Service Advisor said drive for a week and if it is still the Check Engine Light is ON bring it back. I took the car back to the Service center they said leave the car as it will take 2 hours for the diagnosis. I said I can wait but he said it might take more time because of less technicians. So I had to leave. Guess what? that whole day no calls. When I called multiple times the Service Advisor will not pick the Call. End of the day when the Service Center is closing he calls and says the car is not ready and they will start the next day. Guess what? next day also no calls. Again end of the day he called and they said, it not their fault and to fix the issue there will a charge of 1700$(Crazy!!!). I said OK, just return my car, and another surprise, they generated a bill of 275$ for the diagnosis. I Spoke to the Manager and Manager said I have to pay that fee because they checked what is the issue. It was not my fault and it was issue after the service I explained. Still the manger wont listen. Finally I asked the Manager "Issue came after the B service, Are you saying do not bring the car anymore for service to this location?. The Manager said "It's up to you..." and he just walked away. What a great people at this service center. They do not care about you. They just take money from you and walk away. If you go to this dealership be ready to give away your hard earned money

Overhyped, overpriced dealership with mediocre service. You will get better service elsewhere. Find other place that cares about customers and can value your time.

I purchased a 2022 SL55 last year and a 2023 450 E class this month. My experience with my salesman was easy and professional. He helped me thru the ordering process and kept me informed of the estimated delivery date as it grew near. After delivery he followed up to make sure everything was to my satisfaction. The sales manager noted my questions about my SL and called MB on my behalf. He later called me with the answers to these questions for which I was quite impressed. I would certainly recommend MB off Blf Hills to anyone looking to purchase a Mercedes.

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Very disappointing service experience. While the service rep was very helpful, the quality of service was not. I took my SL500 in for a problem with some lights. They charged me over $1000 and the headlight was not working when I went to take it home. They took the car back again for repair and 2 1/2 weeks and an additional $2000 later my car was ready. Unfortunately, the head light still wasn't functional. Back to the service department for the third time. Another 2 days and additional $700, the headlight is now working. ($4000 WOW!!!) As an electrical engineer, I asked for a detailed explanation ... Read More

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Google - Jun 14, 2023

Very disappointing service experience. While the service rep was very helpful, the quality of service was not. I took my SL500 in for a problem with some lights. They charged me over $1000 and the headlight was not working when I went to take it home. They took the car back again for repair and 2 1/2 weeks and an additional $2000 later my car was ready. Unfortunately, the head light still wasn't functional. Back to the service department for the third time. Another 2 days and additional $700, the headlight is now working. ($4000 WOW!!!) As an electrical engineer, I asked for a detailed explanation and the Technician that worked on the car gave a description that seemed to be made up. When I questioned him further he just walked away. Very disappointing. The service manager just stood there not providing any comment. I can only assume this is a common occurrence. As I was leaving the service area a beautiful new AMG GT enters the service area and I overhead "Look the Blue GT is back again" Really!!!!

Going to Ann Arbor from now on. Very rude, sales department.

Brought my car in when it was acting jolty. The mechanic said the radiator was leaking into the transmission. I knew he was lying and took it elsewhere. The next mechanic said there was no way they could have come to that conclusion as nothing was opened up to check. He could tell from all the months and years of gunk underneath. Turned out he just had to reset the computer and all was fine. Didn't even charge me. Such a shame that a Mercedes dealership would be so deceptive. I had been going there for years.

We recently purchased a new 2023 GLC300 (from Steve Chartier). From the first test drive, through the ordering process and the day we took delivery everyone at the dealer has gone above and beyond to make sure we were 100 % satisfied with our purchase. After the delivery there has been several follow up calls from Steve to make sure the vehicle has lived up to our expectations. I will recommend to anyone looking for a Mercedes to visit Mercedes-Benz of Bloomfield Hills. Thanks again Steve! Curt and Diane R.

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Absolute waste of time. Scheduled me for a diagnostic on a day they don’t do diagnostics. The service rep was confused?? about their own warranty policy so he just decided to brush me off. The staff could not care less about anyone there. The building looks like a run-down Burger King from 1978. Don’t waste your time here, buy a Lexus or something; at least their customer service is worth something.

I took my car to Mercedes of Bloomfield because it was shaking at high speed and with sudden stops. They put it on the diagnostic and said nothing was wrong. After I requested that they road test it, they found the rotors were a problem. They replaced the rotors under warranty. Then they discovered another problem and claimed it would cost $3,600 to fix. Alex Johnson was the advisor. I strongly protested and asked them to put it back together so I could get a second opinion. After taking the car to another certified mechanic, they test drove it and put ... Read More

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Google - Mar 26, 2023

I took my car to Mercedes of Bloomfield because it was shaking at high speed and with sudden stops. They put it on the diagnostic and said nothing was wrong. After I requested that they road test it, they found the rotors were a problem. They replaced the rotors under warranty. Then they discovered another problem and claimed it would cost $3,600 to fix. Alex Johnson was the advisor. I strongly protested and asked them to put it back together so I could get a second opinion. After taking the car to another certified mechanic, they test drove it and put it on a hoist and concluded that several bolts on the lower controls had not been tightened by Mercedes and that presented a dangerous situation for driving it. They then tightened the bolts to fix the problem, drove the car to test it and the car ran perfectly. They then charged $100 for the problem that Mercedes was going to charge $3,600 for. I was also not given the opportunity to complete a survey. The technicians at Benz are either incompetent or completely untrustworthy.

This dealership DISCRIMINATES and would not sell us or TEST DRIVE a Mercedes even after we offered to purchase in full. The THING that works there named Tina L. I believe that's its name with the TRASHY weave was very NASTY and demeanor was UNPLEASANT from the time my fiance and I walked in. I work in a hospital and he's a musician the thing Tina eyeballed us up and down, no eye contact, no welcoming greeting from ANY of the staff. We felt UNCOMFORTABLE and will not be back and my fiance knows a lot of people ... Read More

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Google - Mar 22, 2023

This dealership DISCRIMINATES and would not sell us or TEST DRIVE a Mercedes even after we offered to purchase in full. The THING that works there named Tina L. I believe that's its name with the TRASHY weave was very NASTY and demeanor was UNPLEASANT from the time my fiance and I walked in. I work in a hospital and he's a musician the thing Tina eyeballed us up and down, no eye contact, no welcoming greeting from ANY of the staff. We felt UNCOMFORTABLE and will not be back and my fiance knows a lot of people we are definitely SPREADING THE NEWS about how displeasing this dealership is!!

One of the managers Gregory Swanson said to me and I quote if you don’t like our customer service go somewhere else .

I initially had great experience with the sales department. However, by interactions with the service department has been very poor. On my last occasion, I had brought safety concerns with my car moving while in park and off, the servicer I worked with, Alex Johnson, dismissed and told me that nothing was wrong with the car. He did this prior to actually having the car looked at, and when I asked if he wanted to see details my app gave and whether he had looked at the brakes, he said “no, but I am just telling you we won’t ... Read More

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Google - Feb 14, 2023

I initially had great experience with the sales department. However, by interactions with the service department has been very poor. On my last occasion, I had brought safety concerns with my car moving while in park and off, the servicer I worked with, Alex Johnson, dismissed and told me that nothing was wrong with the car. He did this prior to actually having the car looked at, and when I asked if he wanted to see details my app gave and whether he had looked at the brakes, he said “no, but I am just telling you we won’t find anything.” He then proceeded to not let me know my car was ready an hour later, and when I asked if he had news he said nothing was wrong and that I should take a video next time. I asked how the video would help since I could not see how it would be safe for me to take a video of the car moving with no one to control it, he didn’t have a good answer. I also told him I had alerts on my app that showed what happened, and he told me that he doesn’t want to see it, it won’t help. I mentioned I will take it to a different dealership and that he has not addressed my concerns and he said “go ahead.” He was very disrespectful, condescending and did not perform up to par for the dealership. My survey was also withheld even after I asked if I could have one sent as it always is to write a review.

If I could put zero stars, I would. I put a deposit on a Mercedes EQS 530 in the end of October 2021 and November 2022 the dealership told me I had to wait another 6 months until I will see my car. I am very disappointed with this dealership, especially after I spoke with the manager and he told me that the Mercedes factory would not release any 2023 cars. This was a lie as I found the same EQS 580 at the Mercedes Benz of Akron for sale which I ended up buying. I will never be back at this dealership. I was aware ... Read More

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Google - Dec 11, 2022

If I could put zero stars, I would. I put a deposit on a Mercedes EQS 530 in the end of October 2021 and November 2022 the dealership told me I had to wait another 6 months until I will see my car. I am very disappointed with this dealership, especially after I spoke with the manager and he told me that the Mercedes factory would not release any 2023 cars. This was a lie as I found the same EQS 580 at the Mercedes Benz of Akron for sale which I ended up buying. I will never be back at this dealership. I was aware of the bad reputation this dealership has but wanted to give it a chance. This was a terrible mistake and I would never recommend this dealership to anyone.

Power locks worked when I brought it in. Now they don't. And you expect me to pay $1100 for what you broke?! 🚨🚨🚨🚨🚨🚨🚨🚨

I’ve been to this dealership several times and always have the same issues. My most recent one, I showed up to drop off my car per my appointment, it sat there all day and they called me at the end of the day to tell me they didn’t get to it and I should bring it back the following day. I call the following day and was told to bring it back 10 days later. I take it in 10 days later and they give me a dirty loaner (pictures attached). They promise my car the next day and don’... Read More

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Google - Nov 21, 2022

I’ve been to this dealership several times and always have the same issues. My most recent one, I showed up to drop off my car per my appointment, it sat there all day and they called me at the end of the day to tell me they didn’t get to it and I should bring it back the following day. I call the following day and was told to bring it back 10 days later. I take it in 10 days later and they give me a dirty loaner (pictures attached). They promise my car the next day and don’t even communicate with me that it’s not completed, I have to call to check the status, “oh the part didn’t come in”. Come on guys, you’re a Mercedes dealership in Bloomfield hills not a two bay shop in a corner gas station.

Everything and everyone was exceptional at west Bloomfield dealership,mark was perfect from start to completion of delivery,and has continued to help me with any and all questions have,I would highly recommend to deal with this dealership cause every thing done smoothly with all paperwork with all support from everyone was involved thank full for your service,we love are car ❤️

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I had a horrendous experience with the dealership, bought a GLS 450 and was told it was a V8 only to find out later it was a V6 engine. I went to CPO car because they were adding 5000 Over MSRP on an AMG GLC 43 I wanted to buy. They said it was because there is shortage on cars and they can. Be very careful and verify all the information they provide to you. I also bought a GLE 350 which in the MBUSA.com showed as Certified Pre-Owned and after the fact when I tried to get the CPO paperwork they told ... Read More

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DealerRater - Oct 17, 2022

I had a horrendous experience with the dealership, bought a GLS 450 and was told it was a V8 only to find out later it was a V6 engine. I went to CPO car because they were adding 5000 Over MSRP on an AMG GLC 43 I wanted to buy. They said it was because there is shortage on cars and they can. Be very careful and verify all the information they provide to you. I also bought a GLE 350 which in the MBUSA.com showed as Certified Pre-Owned and after the fact when I tried to get the CPO paperwork they told me this car was NOT certified. I am upset beyond words and this marks the end of any future relationship with this dealer.

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Like i said in my last review that " I will be back " to this dealer for my second delivery . Yes , I did that 3 days ago for my brand new beautiful 2023 CLA . Things gone smoothly with agent Norma's enthusiastic work on paperwork , finding the best suite rate for my need and more. I am not sure about everywhere else , but i notice that the price online for vehicles for sale here look a bit cheaper than around in MI . In the main hall in front , it looked more organized and please the eyes than my first visit . People ... Read More

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DealerRater - Oct 13, 2022

Like i said in my last review that " I will be back " to this dealer for my second delivery . Yes , I did that 3 days ago for my brand new beautiful 2023 CLA . Things gone smoothly with agent Norma's enthusiastic work on paperwork , finding the best suite rate for my need and more. I am not sure about everywhere else , but i notice that the price online for vehicles for sale here look a bit cheaper than around in MI . In the main hall in front , it looked more organized and please the eyes than my first visit . People working there were pro and more social than another luxury brand where I paid visits before. OK . And here is my words only for the manufacture of Mercedes Benz : I got a spare tire for my GLA 250 4MATTIC 2022. Nobody like to get things happening ! I think you understand what I mean .Thank you all.

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Parts department would not even want to help. I asked for part number and said he cant even give me that. I was looking to match the parts to make sure there the same before ordering them update: called Rochester and order the parts and part numbers were given.

Every one of these dealerships charge different prices.You bring your car in for A or B service and then they give you a boat load of other issues wrong with your car. Well, that's all good until the service rep Mr. Nicholas Seelinger BLATANTLY tells me what's wrong with my car in front of a room full of other car owners. He was obviously loud causing me to be very uncomfortable while me and the other customers listened. It seems as though this act was a ploy to cause me to pay more money than I intended. (... Read More

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Google - Oct 9, 2022

Every one of these dealerships charge different prices.You bring your car in for A or B service and then they give you a boat load of other issues wrong with your car. Well, that's all good until the service rep Mr. Nicholas Seelinger BLATANTLY tells me what's wrong with my car in front of a room full of other car owners. He was obviously loud causing me to be very uncomfortable while me and the other customers listened. It seems as though this act was a ploy to cause me to pay more money than I intended. (I was so embarrassed) I did not like that and I will never come here again because of that. Shame on you Nicholas. Maybe your boss is proud of what you do (my bill went from $400 to $1300) well i hope other Benz owners see this and take their business elsewhere. Novi is the best. They're a lot more courteous and will treat you respectfully. You know what you were doing mister that's why I never got a follow up call or an email survey! Yep I was surely waiting for it. I never got it. Smh

The technicians are knowledgeable and so respectful. I gave 3 because of new change in policy. I used to pay my invoice online and then get my car after hours from the lot. Now, they don't do that anymore because of change in ownership. To me this is going backward and so inconvenient!

Friendly and Effective I recently moved from Brazil to Michigan, and Mercedes-Benz of Bloomfield Hills (Robert Thomas - Sales consultant) gave me a 6 Star service including: building a customized vehicle - GLS model; communicating the delivery time appropriately; keeping informed of every step of the process; meeting the delivery time as expected; helping me obtaining finance alternatives despite of my recent history in America; Robert helped me to surprise my wife in the day of the car pickup. They were just wonderful! I do recommend this dealer and this sales consult.

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That was my first time to be there after a short chatting about my interested vehicle. I met agent Normajean . She was nice , enthusiastically helping me everything to make sure I would get the one I liked. Overall, I was pleased with this visit. Even the female receptionist ( sorry I didn’t ask what her name was) at that time was happy and quickly found me a bottle of water as I requested. Ms Diane Giacaline also helping set up necessary on my phone to connect to my brand new GLA too. The showroom was clean, logical performance. Parking lot ... Read More

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DealerRater - Aug 10, 2022

That was my first time to be there after a short chatting about my interested vehicle. I met agent Normajean . She was nice , enthusiastically helping me everything to make sure I would get the one I liked. Overall, I was pleased with this visit. Even the female receptionist ( sorry I didn’t ask what her name was) at that time was happy and quickly found me a bottle of water as I requested. Ms Diane Giacaline also helping set up necessary on my phone to connect to my brand new GLA too. The showroom was clean, logical performance. Parking lot in the front also organized with spaces conveniently. After all, my GLA SUV working very well ; agents who I met had emailed to me to show their concern and application; Normajean had too explained something about master my phone 📱 on vehicle. It has been my pleasure to go with Mercedes Benz of Bloomfield Hills. Of course I shall be back there in near future for my next brand new Mercedes Benz. You know, I am really in love with Mercedes Benz. Thanks for reading my review. Have a nice day to you all.

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