Customer Testimonials
Good service department. Alway an honest estimate and the service managers never push you for something you don’t want. Ron Johnson is a very professional and dependable service personnel.
I've had my E350 serviced at Mercedes-Benz of Bloomfield Hills for the past 6 years. I have always been greeted with the utmost courtesy and respect from my Concierge person (Greg Swanson). I have never had a problem with the professionalism of the staff nor with the way my vehicle was serviced. A+ and 5 Stars! When I decided to trade my vehicle in, I was treated to more of the same courtesy I'd come to expect by my salesman (Mark Laskowski) and the finance manager. In a short amount of time, my deal was finalized and I drove off ...
I’m a little surprised to see the negative reviews here. I’ve always had a great experience at the service department. Greg Swanson especially is a great guy. I regularly go to a lot of different dealerships with different cars and he’s my favorite service advisor. I have witnessed some antagonist customers so that should be considered while reading these reviews. All I can say is I’m happy with this place! I have been to some bad dealerships, and this isn’t one of them. Very professional, kind, and they have always gone above and beyond to ...
We bought multiple card from this dealership and wouldn’t imagine going anywhere else. Mark is the best!
Fantastic from sales to service! We have been customers for over 25 years. It’s a pleasure to work with everyone in this dealership.
Dave in the parts department. Great customer service.
4th Mercedes purchased here from Mirko Who's the best informed salesperson and a joy to work with.
So happy with my purchase. Everyone was so helpful. Thank you Mark for making this a great experience.
I had an amazing experience at Mercedes’ Benz Bloomfield. Mark took very good care of me during my entire purchase process. Always kept me up to date about my order and I’m so happy I chose to bring my business here. I couldn’t. be happier with my new vehicle. Thank you Mark and Diane for making this process a great experience for me.
I had a great experience at Mercedes Benz of Bloomfield. Mark was very helpful and made my purchase process so easy. Very happy with my purchase.
Ask for Nick in service! Very professional and excellent customer service.
22 years of servicing my vehicles over that time and always flawless, Great staff and the same familial friendly faces is why I go no where else.
Best free washes in the whole state I hope they are paid well! Much better than Jax where the back of my S65 always comes out dirty. Here they even do the wheels!
Excellent people, quick response, and very good explanations to my questions. The vehicle was in excellent shape, just had a few things buffed our and looked after and was completed quickly
Ive had a lot of cars and dealt with lot of dealerships from here to New York. Nobody has given the level of service MB of Bloomfield has. Norma is the best salesperson hands down. Really awesome to work with. I really only stuck with Mercedes because of them and Norma. Gréât service. Recommend it for all!
Quick and easy for me. I used the chat feature online to find the car I wanted. That day I was able to do a test drive and the next day bought it and drove it home.
Always have had a great experience with Mark Laskowski and Todd McDade. Always a smooth and easy transaction. This is my 6th purchase in 8 years and each transaction has been great.
I worked with Winston Howard on getting an AMG Sedan and he was able to get me the car no other dealer in Michigan could. No smoke and mirrors, upfront and honest every step of the way. Extremely responsive over text, phone, and email…even after I signed and drove off. Highly, highly recommend giving him and Mercedes-Benz of Bloomfield Hills a shot.
I have serviced my SL500 Mercedes and Gregory Swanson is nothing but the best and courteous professional. Greg answered my questions and helped me to figure out everything i need to know about this car. He is courteous, professional and very caring person. I recommend this facility to everyone.
Purchased pre owned vehicle. Sales Mgr. Bill D was very helpful and pleasant to talk too. Deal was quick and clean. He had another salesperson finish the deal on a Saturday. We were in and out in a few minutes. Very pleased
The purchase of my leased vehicle from this dealership was seamless. Keith Dalgleish went out of his way by bringing the required paperwork to my house to make the process effortless.
This was my first automotive online purchase and I cannot imagine the transaction going any smoother at Mercedes-Benz of Bloomfield Hills. I purchase the certified E53 Cabriolet out-of-state because it's rarely available nationwide. From the initial vehicle inquiry to driving off the lot, Lenny B. was professional, available, knowledgeable, transparent, and provided a smooth transaction. I traveled to the dealership (Mercedes-Benz of Bloomfield Hills) to take delivery of the E53 and the experience was great, meeting the managers, Lenny B., and the concierge services. I highly recommend purchasing your vehicle from Mercedes-Benz of Bloomfield Hills if you have the ...
This was my first automotive online purchase and I cannot imagine the transaction going any smoother at Mercedes-Benz of Bloomfield Hills. I purchase the certified E53 Cabriolet out-of-state because it's rarely available nationwide. From the initial vehicle inquiry to driving off the lot, Lenny B. was professional, available, knowledgeable, transparent, and provided a smooth transaction. I traveled to the dealership (Mercedes-Benz of Bloomfield Hills) to take delivery of the E53 and the experience was great, meeting the managers, Lenny B., and the concierge services. I highly recommend purchasing your vehicle from Mercedes-Benz of Bloomfield Hills if you have the ...
Two words -- Outstanding Experience and Service. This was my first automotive online purchase and I cannot imagine the transaction going any smoother at Mercedes-Benz of Bloomfield Hills. I purchase the certified E53 Cabriolet out-of-state because it's rarely available nationwide. From the initial vehicle inquiry to driving off the lot, Lenny B. was professional, available, knowledgeable, transparent, and provided a smooth transaction. I traveled to the dealership (Mercedes-Benz of Bloomfield Hills) to take delivery of the E53 and the experience was great, meeting the managers, Lenny B., and the concierge services. I highly recommend purchasing your vehicle from Mercedes-Benz ...
Thank you Lenny for getting me all the way together!
Purchasing process was smooth, staff was friendly. No complaints.
Outstanding experience. Fantastic staff!
Outstanding experience at Mercedes Benz of Bloomfield Hills! Joe Plajstek & Keith Dalgleish were great....Our second GLS 450 and could not be happier. Service is great as well.
On March 31st I purchased my third Mercedes! I will admit, I’m obsessed with the cars and change quickly, but I absolutely love this one! It’s a black coupe with black interior and it’s fast! It’s so comfortable! I especially like the staff. They are accommodating, professional and kind. Mary Sue loves my little dog and when I took my car for a test drive Bill held him the entire time! Norma, my salesperson, made the experience enjoyable and made it happen in spite of it being late in the day. Lee makes the dealership like ...
There was an issue/ mixup about the Safety Recall notice (#21V058) that I had received from MB. The Service Manager, Steve Taormina, was very professional, helpful and gracious in handling and taking care of it.
Great customer service & practicing COVID maintenance. The wait was a little less than expected.
I recently bought my first Mercedes Benz from this dealership. The salesman was Keith Dalgleish and he was great. Great at listening to my needs, great at knowing his product and therefore great at helping me match my needs with the perfect car. This was without a doubt the best car buying experience I've had. I highly recommend Mercedes Benz of Bloomfield Hills and Keith Dalgleish.
Great experience start to finish with Bill. He listened to my needs attentively and just overall great customer service skills. Thanks again!
The Service Team is Friendly and dedicated. Keep up the great work!!!
Richard At mercedes dealer is a great service writer very helpful when i took my car he told me how long it would take and he also updated me every 30 minutes
Very professional.
Excellent service great staff service manager Greg is 👍
Very professional team, Steve was a great help
I've been having a fairly consistent issue with my A Class and originally have been taking my car to a different dealership. After being frustrated with the issue continuing, I decided to bring my car to Bloomfield, and it was the best decision I could have made. I was greeted by friendly staff, the facility was clean, and my car fixed correctly in just one day. I'm so happy with the quality and level of service I received at Mercedes of Bloomfield and will only be taking my car here from now on.
I recently purchased a 2021 GLE 450 from MB of Bloomfield Hills. Because I wanted a specific color and specific options, I ordered the car last Summer, working with Keith Dalgleish. Keith had responded to an "online" question I had submitted to the dealer asking the lead time on ordering a 2021 model. As a guy that buys a new car on average every two years, the experience with MB of Bloomfield Hills was extremely positive. There was complete transparency about what to expect and when it came to pricing, there were no gimmicks or hidden charges. Also, this was the ...
I have been getting parts for 2 cars that I own and had a great experience every time. They were correct and I couldn’t believe they were still available due to my cars are over 15 years old. I can’t wait to drive my car this weekend! Awesome!
Starting from the quote , test Drive, purchase process, walk thru the vehicle settings, transfer of liscence plate & return of the previously leased vehicle, it was a smooth process
Servicing my vehicle with them for years - Always Friendly and considerate of my time - was in last week and I personally observed the employees wearing masks when they were talking to their clients , I seen a employee not with a customer and on the phone with mask off at the time and I think there is nothing wrong with that - people have to get over this covid fear and living their life like this and taking it out on other companies - Maybe they should stay home if they are that scared.
They were very nice i was there without an appointment and took car of my problem god bless 🙏
Mercedes Bloomfield is known for quality service. Like the machines they sell, this dealership is actually engineered for performance. I switched to this location after some poor service at another location. My writer, Greg has taken care of me and my E class with precision. I often have the same mechanic that has my diesel humming like new for nearly 250,000 miles. Keeping up to date with care is a partnership. Today's service was completed on time and done well,, per normal. Bloomfield has built a team that can be your own talented "pit crew".
Love your service 🌹🌹🌹
Clean and very respectful towards customers
I purchased my first Mercedes from MB of Bloomfield Hills in 1987. Thirty-three years later I remain a loyal customer. That should tell you all you need to know about this dealership. I recently took delivery of a 2020 C-300, as I wanted a slightly smaller car. Covid-19 delayed its arrival, but it was worth the wait. Working with Mark Laskowski and Todd McDade is always a pleasure. They are very professional and I appreciate their attention to detail and kindness.
Mirko is the best salesman ever. He's attentive, informative, honest, and the list goes on.
My husband and I worked with Keith D at Mercedes-Benz of Bloomfield and had an excellent experience. He was very informative and knowledgeable about the truck we were seeking. The dealership I called beforehand wasn’t at all interested in our business. Keith was happy to help. He kept us informed as to when the vehicle would arrive. Once the vehicle arrived, Diane did a detailed explanation of everything the truck had to offer.
I’m from out of state and time wasn’t on my side yet the great service advisor, Greg Swanson, brought my AC back alive and vehicle fully serviced in no time all under warranty same day I called. Would definitely drive the miles down to get my vehicle serviced here again!
Easy, friendly, seamless buying experience. I highly recommend MB Bloomfield Hills and working with Mark L. or Keith D. In sales. I was not purchasing one of the higher end cars but, was made to feel like a valued customer. First Mercedes Benz purchasing experience but, won’t be the the last thanks to Keith and Mark.
Ron Johnson is by far the best there. I don’t know why but when I deal with the other ones they’re very unpleasant they talk down to me.Thank you Ron for always making time for me. He deserves a promotion or at least recognition for being the best there.
Took my vehicle for service because my steering wheel was rubbing against the trim and needed new wiper blades. I had a nice and smooth experience when dropping off my vehicle and discussing service options with their reps. They even provided me with shuttle service, dropping me home and then picking me up once the vehicle was ready. I would recommend MB Bloomfield and will be returning whenever I need to service my vehicle again.
Excellent service and communication
The amount of professionalism and honesty in the Service Dept. is unlike any other dealership I have had the opportunity to service my W212 with. Greg Swanson is a outstanding advisor, and in my opinion, is a essential asset to the company! I will return for all service and maintenance just to have the pleasure of working with him again. 10/10
I bring my Mercedes here for service. I always request to work with Greg, he has great follow up and always treats me fairly.
After working with another dealership that was extremely unhelpful and exhausting our own personal searches, we were helped by Todd and Keith to find a car that exceeded all of our expectations. Todd and Keith provided us top notch customer service and made the new car process simple and exciting instead of difficult and mind numbing. From having a car ready and out front for a test drive to having the paperwork ready and car cleaned for the purchase, everything was an easy, fast process with no added pressure. They truly want to help get you in the car you ...
I worked with Mark Laskowski to purchase a used E 550. He was very personable and easy to deal with. He was very professional and answered all my questions and helped me get a great deal. The dealership had the car prepped very professionally, such that it looked new, even though it was 10 years old. The rest of the staff that I had contact with were also very personable and professional. No complaints here and a thumbs up from me!
Parts dept was very knowledgeable about everything that I needed great customer service 👏
Just bought a certified pre owned, Mark was so helpful. Bill the manager really stepped up. I have been buying from this dealer for years, and will continue. The service department is the best!
Great service
Everything from start to finish was smooth and hassle free. Everyone was cordial and inviting. Communication was stellar and prompt. All paperwork for trade in and purchase was ready when I walked in. I was able to walk in and drive off in the matter of an hour. Norma was very professional as well as personable.
Excellent service and fast turn around to fix a small issue but still good to get your car back in less than 24hrs
Fast and friendly service...
I worked with Joe Plajstek on purchasing my first vehicle in my own name, instead of prejudging my qualifications and casting me off because I'm young, Joe worked with me and we were able to find the perfect solution together. Joe was informative and easily reachable. 10/10 would recommend to anyone looking to purchase a new car.
Worked with Mirko Gjorgjevski--E350 Cabriolet purchase--excellent experience. Professional, precise and to the point. No extensive explanations or excuses, just simply delivered. Thanks Mirko for treating us with class and style! We will ask for Mirko when/if future transactions, no wonder he's been working at MB for 20 years!
Entire staff at MB Bloomfield Hills did an excellent job with my recent lease. Ask for Keith Dalgleish. He was great to work with and did a great job finding the car I wanted, going over purchase and pricing options, test drives, etc.. The entire process was very easy and stress free.
Shopping for a new car
Best customer service and accommodation by far. I truly feel like this dealership takes a personal approach to sales by providing the continued service and attention when I’ve needed assistance well after the “deal” was done. My sales person was amazingly quick and service staff are professional, going the extra mile to help if it’s needed. BOTTOM LINE: I’d send my mom here and not worry!
Best customer service and accommodation by far. I truly feel like this dealership takes a personal approach to sales by providing the continued service and attention when I’ve needed assistance well after the “deal” was done. My sales person was amazingly quick and service staff are professional, going the extra mile to help if it’s needed. BOTTOM LINE: I’d send my mom here and not worry!
My wife and I were in the market for a 2020 Mercedes Benz GLE450 and I reached out to several dealerships in the Metro Detroit area. Keith Dalgleish of MB of Bloomfield Hills was the sales person who stood out among all the others. He was easy to deal with, responsive, professional, candid, and very down-to-earth. He made the sales process simple and painless. MB of Bloomfield is now my "home" dealer even though it is farther away than my local Rochester MB dealer. When you buy a Mercedes, you expect a higher caliber of service and treatment, and ...