Customer Testimonials
This was my first automotive online purchase and I cannot imagine the transaction going any smoother at Mercedes-Benz of Bloomfield Hills. I purchase the certified E53 Cabriolet out-of-state because it's rarely available nationwide. From the initial vehicle inquiry to driving off the lot, Lenny B. was professional, available, knowledgeable, transparent, and provided a smooth transaction. I traveled to the dealership (Mercedes-Benz of Bloomfield Hills) to take delivery of the E53 and the experience was great, meeting the managers, Lenny B., and the concierge services. I highly recommend purchasing your vehicle from Mercedes-Benz of Bloomfield Hills if you have the ...
This was my first automotive online purchase and I cannot imagine the transaction going any smoother at Mercedes-Benz of Bloomfield Hills. I purchase the certified E53 Cabriolet out-of-state because it's rarely available nationwide. From the initial vehicle inquiry to driving off the lot, Lenny B. was professional, available, knowledgeable, transparent, and provided a smooth transaction. I traveled to the dealership (Mercedes-Benz of Bloomfield Hills) to take delivery of the E53 and the experience was great, meeting the managers, Lenny B., and the concierge services. I highly recommend purchasing your vehicle from Mercedes-Benz of Bloomfield Hills if you have the ...
Two words -- Outstanding Experience and Service. This was my first automotive online purchase and I cannot imagine the transaction going any smoother at Mercedes-Benz of Bloomfield Hills. I purchase the certified E53 Cabriolet out-of-state because it's rarely available nationwide. From the initial vehicle inquiry to driving off the lot, Lenny B. was professional, available, knowledgeable, transparent, and provided a smooth transaction. I traveled to the dealership (Mercedes-Benz of Bloomfield Hills) to take delivery of the E53 and the experience was great, meeting the managers, Lenny B., and the concierge services. I highly recommend purchasing your vehicle from Mercedes-Benz ...
Thank you Lenny for getting me all the way together!
Purchasing process was smooth, staff was friendly. No complaints.
Outstanding experience. Fantastic staff!
Outstanding experience at Mercedes Benz of Bloomfield Hills! Joe Plajstek & Keith Dalgleish were great....Our second GLS 450 and could not be happier. Service is great as well.
On March 31st I purchased my third Mercedes! I will admit, I’m obsessed with the cars and change quickly, but I absolutely love this one! It’s a black coupe with black interior and it’s fast! It’s so comfortable! I especially like the staff. They are accommodating, professional and kind. Mary Sue loves my little dog and when I took my car for a test drive Bill held him the entire time! Norma, my salesperson, made the experience enjoyable and made it happen in spite of it being late in the day. Lee makes the dealership like ...
There was an issue/ mixup about the Safety Recall notice (#21V058) that I had received from MB. The Service Manager, Steve Taormina, was very professional, helpful and gracious in handling and taking care of it.
Great customer service & practicing COVID maintenance. The wait was a little less than expected.
I recently bought my first Mercedes Benz from this dealership. The salesman was Keith Dalgleish and he was great. Great at listening to my needs, great at knowing his product and therefore great at helping me match my needs with the perfect car. This was without a doubt the best car buying experience I've had. I highly recommend Mercedes Benz of Bloomfield Hills and Keith Dalgleish.
Great experience start to finish with Bill. He listened to my needs attentively and just overall great customer service skills. Thanks again!
The Service Team is Friendly and dedicated. Keep up the great work!!!
Richard At mercedes dealer is a great service writer very helpful when i took my car he told me how long it would take and he also updated me every 30 minutes
Very professional.
Excellent service great staff service manager Greg is 👍
Very professional team, Steve was a great help
My wife and I recently worked with Mirko to get our new vehicle and he was amazing! We spoke to every MB dealer in the area before making the decision to work with Mirko at MB Bloomfield, and we are so happy that we did. He went ABOVE AND BEYOND to help us find exactly what we wanted. I'm not exaggerating one bit when I say that he left no stone unturned for us. From getting the perfect car, to options, comps, financing, and delivery, we were blown away by his service every step of the way. I don'...
I've been having a fairly consistent issue with my A Class and originally have been taking my car to a different dealership. After being frustrated with the issue continuing, I decided to bring my car to Bloomfield, and it was the best decision I could have made. I was greeted by friendly staff, the facility was clean, and my car fixed correctly in just one day. I'm so happy with the quality and level of service I received at Mercedes of Bloomfield and will only be taking my car here from now on.
I recently purchased a 2021 GLE 450 from MB of Bloomfield Hills. Because I wanted a specific color and specific options, I ordered the car last Summer, working with Keith Dalgleish. Keith had responded to an "online" question I had submitted to the dealer asking the lead time on ordering a 2021 model. As a guy that buys a new car on average every two years, the experience with MB of Bloomfield Hills was extremely positive. There was complete transparency about what to expect and when it came to pricing, there were no gimmicks or hidden charges. Also, this was the ...
I have been getting parts for 2 cars that I own and had a great experience every time. They were correct and I couldn’t believe they were still available due to my cars are over 15 years old. I can’t wait to drive my car this weekend! Awesome!
Starting from the quote , test Drive, purchase process, walk thru the vehicle settings, transfer of liscence plate & return of the previously leased vehicle, it was a smooth process
Servicing my vehicle with them for years - Always Friendly and considerate of my time - was in last week and I personally observed the employees wearing masks when they were talking to their clients , I seen a employee not with a customer and on the phone with mask off at the time and I think there is nothing wrong with that - people have to get over this covid fear and living their life like this and taking it out on other companies - Maybe they should stay home if they are that scared.
They were very nice i was there without an appointment and took car of my problem god bless 🙏
Mercedes Bloomfield is known for quality service. Like the machines they sell, this dealership is actually engineered for performance. I switched to this location after some poor service at another location. My writer, Greg has taken care of me and my E class with precision. I often have the same mechanic that has my diesel humming like new for nearly 250,000 miles. Keeping up to date with care is a partnership. Today's service was completed on time and done well,, per normal. Bloomfield has built a team that can be your own talented "pit crew".
Love your service 🌹🌹🌹
Clean and very respectful towards customers
I purchased my first Mercedes from MB of Bloomfield Hills in 1987. Thirty-three years later I remain a loyal customer. That should tell you all you need to know about this dealership. I recently took delivery of a 2020 C-300, as I wanted a slightly smaller car. Covid-19 delayed its arrival, but it was worth the wait. Working with Mark Laskowski and Todd McDade is always a pleasure. They are very professional and I appreciate their attention to detail and kindness.
Mirko is the best salesman ever. He's attentive, informative, honest, and the list goes on.
My husband and I worked with Keith D at Mercedes-Benz of Bloomfield and had an excellent experience. He was very informative and knowledgeable about the truck we were seeking. The dealership I called beforehand wasn’t at all interested in our business. Keith was happy to help. He kept us informed as to when the vehicle would arrive. Once the vehicle arrived, Diane did a detailed explanation of everything the truck had to offer.
I’m from out of state and time wasn’t on my side yet the great service advisor, Greg Swanson, brought my AC back alive and vehicle fully serviced in no time all under warranty same day I called. Would definitely drive the miles down to get my vehicle serviced here again!
Easy, friendly, seamless buying experience. I highly recommend MB Bloomfield Hills and working with Mark L. or Keith D. In sales. I was not purchasing one of the higher end cars but, was made to feel like a valued customer. First Mercedes Benz purchasing experience but, won’t be the the last thanks to Keith and Mark.
Been dealing with bill for years and let me say when you’ve been coming to the same place for over a decade it says a little something about their customer service and quality of work they have never let me down thanks again bill your the man
Took my vehicle for service because my steering wheel was rubbing against the trim and needed new wiper blades. I had a nice and smooth experience when dropping off my vehicle and discussing service options with their reps. They even provided me with shuttle service, dropping me home and then picking me up once the vehicle was ready. I would recommend MB Bloomfield and will be returning whenever I need to service my vehicle again.
Excellent service and communication
The amount of professionalism and honesty in the Service Dept. is unlike any other dealership I have had the opportunity to service my W212 with. Greg Swanson is a outstanding advisor, and in my opinion, is a essential asset to the company! I will return for all service and maintenance just to have the pleasure of working with him again. 10/10
I bring my Mercedes here for service. I always request to work with Greg, he has great follow up and always treats me fairly.
After working with another dealership that was extremely unhelpful and exhausting our own personal searches, we were helped by Todd and Keith to find a car that exceeded all of our expectations. Todd and Keith provided us top notch customer service and made the new car process simple and exciting instead of difficult and mind numbing. From having a car ready and out front for a test drive to having the paperwork ready and car cleaned for the purchase, everything was an easy, fast process with no added pressure. They truly want to help get you in the car you ...
I worked with Mark Laskowski to purchase a used E 550. He was very personable and easy to deal with. He was very professional and answered all my questions and helped me get a great deal. The dealership had the car prepped very professionally, such that it looked new, even though it was 10 years old. The rest of the staff that I had contact with were also very personable and professional. No complaints here and a thumbs up from me!
Parts dept was very knowledgeable about everything that I needed great customer service 👏
Just bought a certified pre owned, Mark was so helpful. Bill the manager really stepped up. I have been buying from this dealer for years, and will continue. The service department is the best!
Great service
Everything from start to finish was smooth and hassle free. Everyone was cordial and inviting. Communication was stellar and prompt. All paperwork for trade in and purchase was ready when I walked in. I was able to walk in and drive off in the matter of an hour. Norma was very professional as well as personable.
Excellent service and fast turn around to fix a small issue but still good to get your car back in less than 24hrs
Fast and friendly service...
I worked with Joe Plajstek on purchasing my first vehicle in my own name, instead of prejudging my qualifications and casting me off because I'm young, Joe worked with me and we were able to find the perfect solution together. Joe was informative and easily reachable. 10/10 would recommend to anyone looking to purchase a new car.
Worked with Mirko Gjorgjevski--E350 Cabriolet purchase--excellent experience. Professional, precise and to the point. No extensive explanations or excuses, just simply delivered. Thanks Mirko for treating us with class and style! We will ask for Mirko when/if future transactions, no wonder he's been working at MB for 20 years!
Entire staff at MB Bloomfield Hills did an excellent job with my recent lease. Ask for Keith Dalgleish. He was great to work with and did a great job finding the car I wanted, going over purchase and pricing options, test drives, etc.. The entire process was very easy and stress free.
Shopping for a new car
Best customer service and accommodation by far. I truly feel like this dealership takes a personal approach to sales by providing the continued service and attention when I’ve needed assistance well after the “deal” was done. My sales person was amazingly quick and service staff are professional, going the extra mile to help if it’s needed. BOTTOM LINE: I’d send my mom here and not worry!
Best customer service and accommodation by far. I truly feel like this dealership takes a personal approach to sales by providing the continued service and attention when I’ve needed assistance well after the “deal” was done. My sales person was amazingly quick and service staff are professional, going the extra mile to help if it’s needed. BOTTOM LINE: I’d send my mom here and not worry!
My wife and I were in the market for a 2020 Mercedes Benz GLE450 and I reached out to several dealerships in the Metro Detroit area. Keith Dalgleish of MB of Bloomfield Hills was the sales person who stood out among all the others. He was easy to deal with, responsive, professional, candid, and very down-to-earth. He made the sales process simple and painless. MB of Bloomfield is now my "home" dealer even though it is farther away than my local Rochester MB dealer. When you buy a Mercedes, you expect a higher caliber of service and treatment, and ...
I recently purchased a Mercedes GLC, Norma was my sales representative, It was easy to work with her. She was amazing with me. I highly recommend this place.
Usually pretty good service. That said, it is expensive. “Service” is a big part of the revenue of Mercedes... and they charge accordingly!
Anything possible
I am now apart of the Mercedes-Benz Family. I wouldn’t have it any other way. The staff that I worked with was professional and friendly.
Great service
I did an online inquiry about a certified pre-owned car in their inventory. I received an email from Keith first thing the next morning. It was really easy to set up an appointment to test drive the car. Keith was very friendly, helpful, and not pushy at all during the test drive and the price quote. I was able to negotiate with Keith through email. The delivery process was very easy. The car was in amazing shape. Keith gave me a quick tutorial as Diane was out sick. I was able to easily schedule with Diane at a later date. ...
Service was as smooth as the "Benz"!
Very professional. Great Customer Service.
Worked w/Todd McDade. We had car ordered to our specifications after exhausting search. Todd was most professional and honest. If unable to get a good answer he would find it out with no guesswork. On day of delivery he had all the paperwork done and ready. Documents were completed in less than 5 minute. Todd also had old car delivered to my home the next day and programmed the garage code! Truly a great overall experience with dealership staff as well. Would not hesitate to recommend Todd to friends.
I had my car in for service today and Ron Johnson took really good care of me. Very professional
Mercedes- Benz of Bloomfield Hills Sponsoring the Winter Market and tree lighting in Birmingham!
I will admit...I have a ‘thing’ for luxury cars and I always have had this preoccupation. I have been treated kindly and fairly for the most part for every dealership I have encountered; however, I have never met with the kindness, tolerance and professional treatment I received at Mercedes of Bloomfield Hills. I had always told Mr. Gesquire (senior) that I trusted him and wanted to do business with him. Yesterday, December 5, 2019, that wish became a reality when I purchased my car. This time, in addition to the staff who exceeded above and beyond what was necessary I only ...
